SLANKA WEBSHOP IS OPEN ALL DAY EVERY DAY OF THE YEAR

Do you have a question regarding your consignment? minleverans@slanka.se
Other questions? info@slanka.se

TERMS & CONDITIONS

ORDER CONFIRMATION
When your order is successfully placed, an email confirmation will be sent to you acknowledging that we have received your order. If you haven’t received a confirmation email within a few minutes of successfully placing your order, please check your spam folder. Another reason you may not have received the email is if you entered the wrong email address. Please contact us by email: minleverans@slanka.se with your full name and we will confirm your order.

CHANGING YOUR ORDER
Once your order is successfully submitted and you have received your order confirmation, it is not possible to make any changes regarding products or delivery address, email, mobile number etc. Therefore, you must ensure that you provide valid and correct information at the time of placing the order and before you proceed to checkout.

NB: mobile and email are often automatically entered in your order and you must actively edit your personal data if incorrect: follow the order procedure. After entering your email address and postal code you will be directed to a page where your address data will be displayed. Click on ”Change” and fill in your correct mobile number etc.

Please note: orders cannot be delivered to a PO Box.

ORDER CANCELLATION
Cancellation of orders must be notified to Slanka immediately. A cancellation fee of 150 SEK will be charged. Once your order is being packed or has been despatched, cancellation cannot be effected.

SMS NOTIFICATION
Once your order has been despatched from our warehouse, you will receive an SMS notification from DHL with your consignment number. Use this number to check the delivery status. Click here: https://www.dhlpaket.se/sv/privatkund/spara-paket.html

You also need to show this number + a valid ID (passport or driving license) to pick-up your parcel at the DHL servicepoint.

In order to receive the SMS-notification, you must ensure that you provide a valid and correct mobile number at the time of placing the order.* Your mobile phone number cannot be altered after placing your order.

*Please note that the mobile number you entered at the time of your first order in any webshop connected to Klarna will remain until you actively change it. (See ”CHANGING YOUR ORDER”).
 
Once you have received the SMS notification, any questions regarding your consignment should be addressed directly to DHL: 0771-345 345 or www.dhl.se

DELIVERY INFORMATION
Generally, if you place an order before 09:00 am on working days Monday-Friday, we will process your order that same day. 
Delivery will take 2-3 working days after the order has been despatched.
 If you have not received your order within 3-4 working days after placing your order, please contact us by email: minleverans@slanka.se 
with your full name and your order number.

DHL SHIPPING FEE
Delivery with DHL is FREE on orders over SEK 580. 
For orders under SEK 580 a fee of SEK 69 applies.

TRACE YOUR DHL PARCEL
Click here or download the free app Mina Paket in (länk till webshopen)

AT DHL DELIVERY/SERVICEPOINT
You need to show your DHL consignment number + a valid ID (passport or driving license) to pick-up your parcel at the DHL delivery/servicepoint.

UNCLAIMED PARCELS
The parcel will remain at the servicepoint for 14 days, before it is returned to us. A fee of SEK 300 will be debited to cover our costs for shipping, handling and administration. This fee also applies to any ”free shipping” orders. Refunds for returned products less the above fee, will be made as soon as possible after the products arrive at our warehouse.

TRANSPORT DAMAGE
Any damage shall be reported immediately upon the receipt of the goods directly to DHL – phone 0771-345 345 or https://www.dhltoolbox.se/wClaS/ 
as well as to Slanka Sverige – phone 0702-800 837 or email: minleverans@slanka.se

Should any other issue arise, please always contact Slanka Sverige first.

SLANKA AGE RESTRICTIONS
By placing an order in our webshop, you warrant that you are at least 18 years old.

METHODS OF PAYMENT
1. Klarna Checkout. Click here for more information.
2. Swish – Once your swish payment is successfully completed, an email confirmation will be sent to you acknowledging that we have received your order. 

If your Swish order fails, please make sure your are connected to Internet when placing the order on your mobile phone. It is also important not to go back during the order procedure since this might interrupt your order and you must start all over again.

WITHDRAWAL OF CONTRACT
You have the right to return all or some of the items in your order without giving any reason within 14 days after receiving the goods. To exercise the right of withdrawal, you must notify us, Slanka Sverige AB, within 14 days after physically receiving your order. After 14 days the withdrawal period will expire.

STEPS FOR WITHDRAWAL
1. Fill out our form:
(It might be necessary to download Adobe Acrobat Reader on your computer.)

2. When you have filled out the form, save it on your computer and then attach it to your email and send it to: info@slanka.se 
(signature is not needed if you send it from the email-address used when placing the order).



3. Once we have received your withdrawal notification, we will email instructions for how to return the products to us.

PLEASE NOTE

  • Products that are approaching or past their best before dates (“Reduce Food Waste products”) are not covered by the right of withdrawal
  • When you exercise your right of withdrawal as a customer, you must pay the return delivery costs.
  • The return will only be accepted if the original product packaging is unopened, complete and fully intact.
    If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

Keep in mind that the return will only be accepted if the original product packaging is unopened, complete and fully intact. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

CHANGE PRODUCT
If you would like to change to a different item, you must place a new order. In order to return the unwanted products, follow the steps above “Withdrawal of contract”.

TRANSPORT DAMAGE / DISPUTE
You must return the products you do not want in perfect condition.
Please also note that financial responsibility for the item during the transport remains with you as a customer until it reaches us.
In case of a dispute, we recommend that you apply to the National Board for Consumer Disputes (Allmänna reklamationsnämnden/ARN). We always follow their decisions. You can also proceed with a complaint on the EU Common Dispute Resolution Page: http://ec.europa.eu/odr.

REFUNDING IN CASE OF WITHDRAWAL FROM THE CONTRACT
In case of withdrawal from the contract, refund payments will be executed within 30 days after we have received your notification of withdrawal, provided that we have received the goods returned. The refund payments will be executed in the same way the original payment was carried out.

CONTACT US
Questions regarding your delivery/consignment number: minleverans@slanka.se
Further questions:  info@slanka.se
or phone: 0702-800 837 between 09.00-12.00 am working days (Monday-Friday)

POSTAL ADDRESS
Slanka Sverige AB
Box 9042
SE-40091 Gothenburg

CORPORATE IDENTITY NUMBER
556688-7898

Slanka Sverige AB works only with quality assured suppliers and partners.

Slanka Sverige AB follow the Swedish Consumer Purchases Act (konsumentköplagen) and the The Distance Selling Regulations (Svensk Distanshandels rekommendationer).

We reserve the right to cancel orders from individuals who provided incorrect personal information and / or have payment remarks.

The Site and its original content, features, and functionality are owned by Slanka Sverige AB and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

CHANGES TO TERMS AND CONDITIONS
We may, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting of the changed terms and conditions on the Site. We advise our customers to review these terms and conditions periodically.

Personal data
Your personal data are protected by the Personal Data Act. This act is based on EU directives from 1995 and aims to increase the protection of private individuals’ privacy with regard to the increased number of records and compilations stored electronically.

We guarantee that no information about you is sold or used for third party advertising.

The information will be used to enable us to fulfill our commitments to you when purchasing. Your personal information is stored only in our business system.

How is your personal information used?
We use your email address and your other personal information to effectively run our site, for example, to contact you in connection with transactions and other events on our site (which includes, but is not limited to, confirmation email, important news or changes regarding your membership in Slanka Sweden). These messages are counted as “Operational Messages”. In some cases, these messages may also contain offers that may be perceived as advertising, but that is not their primary purpose.

We also use your personal information to send you newsletters, information, offers and other promotional material for Slanka Sweden or third party services or products. In these cases, we strive to send offers that we think may be of interest to you, such as special offers or information about special events. We offer you the option to deny these messages and ask you to contact us (however, you can not deny the above operational messages). Some messages you receive are directed to a particular category of our members, while others are more general. By joining Slanka Sverige AB you also agree that you will receive certain messages from Slanka Sverige via email.

The information you provide to us will only be processed by us within the company. Your contact details will not be sold or disclosed to third parties without your approval. However, anonymous data or completely unidentified data may be disclosed to third parties, for example, in connection with advertising on our site to verify audience.

You have the right, under Section 26 of the Personal Data Act (1998: 204), to be informed, free of charge, once a calendar year, after the application has been signed to us, of the personal data about you as we treat and how we treat them. You also have the right to request a correction in accordance with section 28 of the Personal Data Act regarding personal data that we are processing about you.

By visiting, using, or registering as a member of our site, you agree to the terms of this Privacy Policy.

If you have any questions regarding the Privacy Policy, please contact us.

We reserve ourselves for any errors, product changes and price adjustments on our website as well as the webshop without prior notice.