SLANKA WEBSHOP IS OPEN ALL DAY EVERY DAY OF THE YEAR

Do you have a question regarding your consignment? minleverans@slanka.se
Other questions? info@slanka.se


TERMS & CONDITIONS


ORDER CONFIRMATION
When your order is successfully placed, an email confirmation will be sent to you acknowledging that we have received your order. If you haven’t received a confirmation email within a few minutes of successfully placing your order, please check your spam folder. Another reason you may not have received the email is if you entered the wrong email address. Please contact us by email: minleverans@slanka.se with your full name and we will confirm your order.


CHANGING YOUR ORDER
Once your order is successfully submitted and you have received your order confirmation, it is not possible to make any changes regarding products or delivery address, email, mobile number etc. Therefore, you must ensure that you provide valid and correct information at the time of placing the order and before you proceed to checkout.

NB: mobile and email are often automatically entered in your order and you must actively edit your personal data if incorrect: follow the order procedure. After entering your email address and postal code you will be directed to a page where your address data will be displayed. Click on ”Change” and fill in your correct mobile number etc.

Please note: orders cannot be delivered to a PO Box.


ORDER CANCELLATION
Cancellation of orders must be notified to Slanka immediately. A cancellation fee of 150 SEK will be charged. Once your order is being packed or has been despatched, cancellation cannot be effected.


NOTIFICATION WITH CONSIGNMENT NUMBER
Once your order has been despatched from our warehouse, you will receive an email notification which enables you to check the delivery status. When the consignment is delivered to your nearest DHL servicepont, you will receive an SMS to your mobile phone. You need to show the consignment number + a valid ID to pick-up your parcel at the DHL servicepoint.

In order to receive the notifications, you must ensure that you provide a valid and correct email and mobile number at the time of placing the order. * Your email/mobile phone number cannot be altered after placing your order.

*Please note that the mobile number you entered at the time of your first order in any webshop connected to Klarna will remain until you actively change it. (See ”CHANGING YOUR ORDER”).

Once you have received the SMS notification, any questions regarding your consignment should be addressed directly to DHL: 0771-345 345 or www.dhl.se

DELIVERY INFORMATION
Delivery will take 2-4 working days after the order has been despatched. If you have not received your order within 4-6 working days after placing your order, please contact us by email: minleverans@slanka.se with your full name and your order number.


DHL SHIPPING FEE
Delivery with DHL is FREE on orders over SEK 1 260.
For orders under SEK 1 260 a fee of SEK 89 applies.


TRACE YOUR DHL PARCEL
Click here or download the free app Mina Paket


AT DHL DELIVERY/SERVICEPOINT
You need to show your DHL consignment number + a valid ID to pick-up your parcel at the DHL delivery/servicepoint.


UNCLAIMED PARCELS
The parcel will remain at the servicepoint for 14 days, before it is returned to us. A fee of SEK 300 will be debited to cover our costs for shipping, handling and administration. This fee also applies to any ”free shipping” orders. Refunds for returned products less the above fee, will be made as soon as possible after the products arrive at our warehouse.


TRANSPORT DAMAGE
Any damage shall be reported immediately upon the receipt of the goods directly to DHL – phone 0771-345 345 or https://www.dhltoolbox.se/wClaS/ as well as to Slanka Sverige – phone 0702-800 837 or email: minleverans@slanka.se

Should any other issue arise, please always contact Slanka Sverige first.


SLANKA AGE RESTRICTIONS
By placing an order in our webshop, you warrant that you are at least 18 years old.


METHODS OF PAYMENT
1. Klarna Checkout. Click here for more information.
2. Swish – Once your swish payment is successfully completed, an email confirmation will be sent to you acknowledging that we have received your order. If your Swish order fails, please make sure your are connected to Internet when placing the order on your mobile phone. It is also important not to go back during the order procedure since this might interrupt your order and you must start all over again.


WITHDRAWAL OF CONTRACT
You have the right to return all or some of the items in your order without giving any reason within 14 days after receiving the goods. To exercise the right of withdrawal, you must notify us, Slanka Sverige AB, within 14 days after physically receiving your order. After 14 days the withdrawal period will expire.


STEPS FOR WITHDRAWAL
1. Fill out our form:
(It might be necessary to download Adobe Acrobat Reader on your computer.)

  1. When you have filled out the form, save it on your computer and then attach it to your email and send it to:info@slanka.se 
    (signature is not needed if you send it from the email-address used when placing the order).
  2. Once we have received your withdrawal notification, we will email instructions for how to return the products to us.

PLEASE NOTE

  • Products that are approaching or past their best before dates (“Reduce Food Waste products”) are not covered by the right of withdrawal
  • When you exercise your right of withdrawal as a customer, you must pay the return delivery costs.
  • The return will only be accepted if the original product packaging is unopened, complete and fully intact. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

Keep in mind that the return will only be accepted if the original product packaging is unopened, complete and fully intact. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.


CHANGE PRODUCT
If you would like to change to a different item, you must place a new order. In order to return the unwanted products, follow the steps above “Withdrawal of contract”.


TRANSPORT DAMAGE / DISPUTE
You must return the products you do not want in perfect condition.
Please also note that financial responsibility for the item during the transport remains with you as a customer until it reaches us.
In case of a dispute, we recommend that you apply to the National Board for Consumer Disputes (Allmänna reklamationsnämnden/ARN). We always follow their decisions. You can also proceed with a complaint on the EU Common Dispute Resolution Page: http://ec.europa.eu/consumers/odr


REFUNDING IN CASE OF WITHDRAWAL FROM THE CONTRACT
In case of withdrawal from the contract, refund payments will be executed within 30 days after we have received your notification of withdrawal, provided that we have received the goods returned. The refund payments will be executed in the same way the original payment was carried out.


CONTACT US
Questions regarding your delivery/consignment number: minleverans@slanka.se
Further questions:  info@slanka.se
or phone: 0702-800 837 between 10.00-12.00 am working days (Monday-Friday)


POSTAL ADDRESS
Slanka Sverige AB
Box 9042
SE-40091 Gothenburg


CORPORATE IDENTITY NUMBER
556688-7898

Slanka Sverige AB works only with quality assured suppliers and partners.

Slanka Sverige AB follow the Swedish Consumer Purchases Act (konsumentköplagen) and the The Distance Selling Regulations (Svensk Distanshandels rekommendationer).

We reserve the right to cancel orders from individuals who provided incorrect personal information and / or have payment remarks.

The Site and its original content, features, and functionality are owned by Slanka Sverige AB and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

CHANGES TO TERMS AND CONDITIONS
We may, at any time and from time to time, change these terms and conditions. Any changes to these terms and conditions will be effective immediately upon posting of the changed terms and conditions on the Site. We advise our customers to review these terms and conditions periodically.


We reserve ourselves for any errors, product changes and price adjustments on our website as well as the webshop without prior notice.